At Globalsolutionfpr LLC we treat your personal data with the same care we defend your case file: discretion, transparency and strict compliance. This policy explains what information we collect, why we need it and what rights you have under Puerto Rico Act 247-2022, HIPAA where applicable, and federal privacy principles.
1. Data we collect
Identification data (name, address, phone, email), economic data essential to assess eligibility (declared income, household composition, supporting evidence) and technical site data (cookies, truncated IP, device). We do not request full Social Security numbers through this website.
2. Purpose of processing
To respond to your inquiries, prepare administrative files, comply with legal obligations with Treasury, IRS, HUD, FEMA and USDA, and improve our services. We only activate analytics or personalized advertising with your explicit consent through Google Consent Mode v2.
3. Legal basis
Informed consent, performance of a service contract, compliance with legal obligations (including a minimum six-year tax retention period) and legitimate interest in fraud prevention.
4. Data sharing
We share strictly necessary information with government agencies when you authorize it, with technology providers under contract (US hosting, electronic signature), and with competent authorities when legally required. We never sell your data.
5. Retention periods
We keep active files for the duration of the engagement and a minimum of six additional years pursuant to Puerto Rico tax rules. Health-related records tied to health programs follow HIPAA timelines.
6. Your rights
You may request access, rectification, deletion, portability and objection to processing, and revoke consent at any time by writing to privacidad@globalsolutionfpr.com. We will reply within 30 calendar days.
7. Security
We apply AES-256 encryption at rest, TLS 1.3 in transit, multi-factor authentication for staff and annual independent third-party audits. In case of incident, we will notify affected individuals and the competent authority as required by law.
8. Minors
We do not target our services to children under 13. When a program benefits minors (WIC, Head Start), the responsible adult expressly authorizes the processing.
9. Changes and contact
Any material change will be announced on this page and, where appropriate, by email. For questions, write to privacidad@globalsolutionfpr.com or call +1 (787) 945-2018.